Refund & Cancellation

1. Digital Product

AppShelves is a digital software/service platform. Our paid plans provide access to premium digital features, tools, and account-based services. No physical product is sold or shipped.

2. Subscription Cancellation

Users may cancel their paid subscription at any time from their account settings, billing page, or by contacting us at [suport@appshelves.com]. After cancellation, the subscription will remain active until the end of the current billing period. Once the billing period ends, the account will be moved to the free plan or access to paid features may be restricted. Cancellation does not automatically provide a refund for the current billing cycle unless required by applicable law or approved by AppShelves.

3. Refund Eligibility

Since AppShelves provides digital services that are activated immediately after payment, payments are generally non-refundable.

However, we may consider refunds in the following cases:

• The payment was charged more than once for the same subscription.
• The paid features were not activated due to a technical issue from our side.
• The user was charged after successful cancellation due to a system or billing error..
• Any other case where AppShelves determines that a refund is reasonable.

Refund requests must be submitted within 7 days of the payment date.

4. Non-Refundable Cases

Refunds may not be provided in the following cases:

• The user changed their mind after purchasing.
• The user did not use the service after payment.
• The user forgot to cancel before the renewal date.
• The user violated our Terms and Conditions.
• The user purchased the wrong plan due to incorrect information provided by them.

5. Refund Processing Time

If a refund is approved, it will be processed to the original payment method. The refund timeline may depend on the payment provider, bank, card network, or wallet provider. Typically, refunds may take 5–10 business days to reflect in the user’s account.

6. Failed or Pending Payments

If a payment fails but the amount is deducted from the user’s account, the amount is usually reversed automatically by the payment provider or bank. If the amount is not reversed within the expected time, the user may contact us with the payment details.

7. Contact Us

For cancellation or refund-related queries, please contact:

AppShelves Support Email: [suport@appshelves.com]